FREESKY eBike EU | Trouble Shooting|Freesky Electric Bike

Bicycle Assembly & Test

Assembly

Test

Accessory Installation

FAQS

Before Buying

After Buying

-For in-stock ebikes, we'll provide tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has been shipped. Orders will take 3-8 days to deliver.

-For accessories, may ship separately from China, and typically take 7-14 days. You will be notified by email with tracking details.

Any delivery dates provided by Freesky are estimates.

We work with the most popular banks and e-commerce payment experts. We accept debit or credit cards (Visa, MasterCard, AMEX, and UnionPay), Klarna, AfterPay, PayPal, and of course, Freesky ebikes gift cards.

Klarna is available in the following European countries: Sweden, Finland, Norway, Denmark, Germany, Austria, the Netherlands, Switzerland, Belgium, the United Kingdom, Italy, Spain, and Poland.

Klarna is fast, convenient, and allows you to choose your payment method. You can enjoy installments ranging from 4 to 24 months. There are two ways to pay the order for interest-free.

1.Pay in 4: Pay 25% Now, and Pay Later Every 2 Weeks ( For example, a 1,000€ purchase would need you to pay 250€ now, and 250€ every two weeks at interest FREE! )

2.Plan Pay in 30 Days: Shop Now and Pay in 30 Days.
But please note that Klarna has the final say on whether you qualify for interest-free equal installments.

-About Klarna: https://www.klarna.com/international/about-us/
-Klarna Customer Service: https://www.klarna.com/international/customer-service/
-Klarna Privacy Policy: https://www.klarna.com/international/privacy-policy/

Please note that Klarna has the final say on whether you qualify for interest-free equal installments.

1. Shipping Areas:
-France, Germany, Italy, Netherlands, Belgium, Luxembourg, Denmark, Ireland, Greece, Spain, Portugal, Austria, Finland, Sweden, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Latvia, Lithuania, Estonia, Bulgaria, Croatia, Romania.
-Note: We do not ship to offshore islands (e.g., Canary Islands, Balearic Islands, etc.).
-If there is Secondary Customs Clearance Risk in Romania, the risk shall be borne by the customer.
-We DO NOT ship to PO BOXES or APO.
2. Still cannot check out when your address is included in the shipping areas: please check if there is accessory out of stock in your cart. If there is, kindly remove the accessory and then check out.

The bike is basically in a pre-assembled state, and customers only need to follow 2-3 steps to complete the full assembly, which is very simple. More instructions of assembly, please check the video instructions.

We have a refer a friend program. Register your account, and then share your exclusive link with your friends. After your friend places an order and the order is completed, you will receive a commission of 3% of the order amount. The more friends you invite, the more generous your reward will be.

If you placed an order which needs pick-up service:
-Already chose to pick up your bike: please give us 1-2 days to schedule a pickup time with the warehouse. We will email you the specific pickup time and address.
-Need to change your order to pick up service: please email or call us before the shipping. Email us at serve.eu@freeskycycle.com or call us at (+1) 669-329-7312.

After purchasing our e-bike, your e-bike can enjoy 18 months of warranty service. When you encounter a problem with the e-bike that needs warranty, fill in your information in our warranty form. After the submission is successful, you will receive an email from us, which means that we have received your warranty request and our staff will contact you as soon as possible to help you solve the problem.

Detailed information, please refer to the SERVICE MANUAL. If you have any questions, feel free to contact us at serve.eu@freeskycycle.com.

Generally, we will issue your refund within 2 business days after a refund approval. It will takes 3-5 days to receive the refund for customer because of international transaction. If you haven’t received a refund over 7-10 business days after you received a refund notification, please check your bank account again and contact your credit card company/bank. If you’ve done all of this and you still have not received your refund, please contact us at serve.eu@freeskycycle.com.

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Recommendations

Trouble Shooting

Bicycle Assembly & Test

Assembly

Test

Assembly

Test

No Data

Assembly

Test

Accessory Installation

FAQS

Before Buying

After Buying

Still Need Help?

WhatsApp Contact – Jensen

WhatsApp Contact – Chloe

Feedback

Customer Support

Facebook Group

Facebook Page

Recommendations

Trouble Shooting

Bicycle Assembly & Test

Assembly

Test

Assembly

Test

No Data

Assembly

Test

Accessory Installation

FAQS

Before Buying

After Buying

How long will I receive my E-BIKE?

What payment methods does Freesky accept?

Why can't I use Klarna?

Why does it show that the shipping address cannot be delivered when I check out?

Will my bike be assembled when it arrives?

Does Freesky have a refer-a-friend program?

How do I pick up my purchased products?

How do I register my 18-month warranty?

What areas should be inspected before riding an eBike?

Why did I receive a refund notification but not receive the money?

Still Need Help?

WhatsApp Contact – Jensen

WhatsApp Contact – Chloe

Feedback

Customer Support

Facebook Group

Facebook Page