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We accept the following payment methods:

-Debit or credit cards (Visa, MasterCard, AMEX, and UnionPay)
-Klarna
-AfterPay
-PayPal
-Freesky eBikes gift cards

1. Shipping Areas:
-France, Germany, Italy, Netherlands, Belgium, Luxembourg, Denmark, Greece, Spain, Portugal, Austria, Finland, Sweden, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Latvia, Lithuania, Estonia, Bulgaria, Croatia.
-Note: We do not ship to offshore islands (e.g., Canary Islands, Balearic Islands, etc.).
-If there is Secondary Customs Clearance Risk, the risk shall be borne by the customer.
-We DO NOT ship to PO BOXES or APO.

2.Shipping Restrictions:
We offer shipping to most destinations within the European Union. However, certain regions are currently excluded due to logistical limitations, transportation complexity, or limited service coverage. The following locations are not eligible for standard delivery:

-Fully Excluded Countries/Regions
Ireland
Romania
-Partially Excluded Countries/Regions
Portugal: Azores (Região Autónoma dos Açores), Madeira (Região Autónoma da Madeira).
Spain: Balears Province (Illes Balears), Canary Islands(Las Palmas, Santa Cruz de  Tenerife).
Italy: Sicilian provinces (Agrigento, Caltanissetta, Catania, Enna, Messina, Palermo, Ragusa, Syracuse, Trapani), Sardinian provinces (Cagliari, Nuoro, Oristano, Sassari).
France: Corsica (Corse), Overseas territories and departments(Guadeloupe, Martinique, Réunion, Mayotte, French Guiana, Saint Martin, Saint Barthélemy, New Caledonia, French Polynesia, etc.)
Denmark: Bornholm Island (Baltic Sea), Faroe Islands, Greenland.
Greece: Many of the Aegean islands and remote island groups, including Crete and others, are subject to limited delivery service.
Norway: Svalbard Archipelago and other remote territories.
Netherlands: Caribbean territories such as Aruba, Curaçao, Sint Maarten, Bonaire, Sint Eustatius, and Saba.

If your shipping address falls within one of the regions listed above, we kindly ask you to reach out to our customer support team before placing an order. We are working to improve delivery coverage and thank you for your understanding.

3. Still cannot check out when your address is included in the shipping areas: please check if there is accessory out of stock in your cart. If there is, kindly remove the accessory and then check out.

The bike is basically in a pre-assembled state, and customers only need to follow 2-3 steps to complete the full assembly, which is very simple. More instructions of assembly, please check the video instructions.

-For in-stock ebikes, we'll provide tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has been shipped. Orders will take 3-8 days to deliver.

-For accessories, may ship separately from China, and typically take 7-14 days. You will be notified by email with tracking details.

Any delivery dates provided by Freesky are estimates.