-For in-stock ebikes, we'll provide tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has been shipped. Orders will take 3-8 days to deliver.

-For accessories, may ship separately from China, and typically take 7-14 days. You will be notified by email with tracking details.

Any delivery dates provided by Freesky are estimates.

Klarna is available in the following European countries: Sweden, Finland, Norway, Denmark, Germany, Austria, the Netherlands, Switzerland, Belgium, the United Kingdom, Italy, Spain, and Poland.

Klarna is fast, convenient, and allows you to choose your payment method. You can enjoy installments ranging from 4 to 24 months. There are two ways to pay the order for interest-free.

1.Pay in 4: Pay 25% Now, and Pay Later Every 2 Weeks ( For example, a 1,000€ purchase would need you to pay 250€ now, and 250€ every two weeks at interest FREE! )

2.Plan Pay in 30 Days: Shop Now and Pay in 30 Days.
But please note that Klarna has the final say on whether you qualify for interest-free equal installments.

-About Klarna: https://www.klarna.com/international/about-us/
-Klarna Customer Service: https://www.klarna.com/international/customer-service/
-Klarna Privacy Policy: https://www.klarna.com/international/privacy-policy/

Please note that Klarna has the final say on whether you qualify for interest-free equal installments.

We work with the most popular banks and e-commerce payment experts. We accept debit or credit cards (Visa, MasterCard, AMEX, and UnionPay), Klarna, AfterPay, PayPal, and of course, Freesky ebikes gift cards.

1. Shipping Areas:

-France, Germany, Italy, Netherlands, Belgium, Luxembourg, Denmark, Ireland, Greece, Spain, Portugal, Austria, Finland, Sweden, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Latvia, Lithuania, Estonia, Bulgaria, Croatia, Romania.

-Note: We do not ship to offshore islands (e.g., Canary Islands, Balearic Islands, etc.).

-If there is a secondary customs clearance risk in Romania, the risk shall be borne by the customer.

-We DO NOT ship to PO BOXES or APO.

2. If you are unable to check out despite your address being within the shipping areas:

-Please check if there is an accessory out of stock in your cart. If so, kindly remove the accessory and then proceed with checkout.

The bike is basically in a pre-assembled state, and customers only need to follow 2-3 steps to complete the full assembly, which is very simple. More instructions of assembly, please check the video instructions.